Business Permit and License Office (BPLO) "Service and Integrity are our Core Values" HOME MISSION AND VISION MANDATE ORGANIZATIONAL OUTCOME SERVICES AND PROCESS FLOW (CITIZEN'S CHARTER) FORMS AND DOCUMENTS Services and Process Flow (Citizen's Charter) » III. Business Record's Certification Official records and documents certified for a requesting business entity or agency with a corresponding fee prescribed by city ordinance. PROCESS FLOW HANDBOOK (1) III. Business Record's Certification